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FAQ - Frequently asked question

 

1. Are you selling original products?

Yes, all our products are original. Marsili Store is an authorized retailer of the most important hair care brands, such as Dsquared, Hogan, Colmar, and many others. Up

2. Do you have a secure payment gateway?

As far as the payment is concerned, Marsili Store deals with the PayPal and the Consorzio Triveneto Bank platform, the worldwide leader platforms for the online transactions. Thanks to this platforms, you will be able to to pay through your PayPal account, without giving your credit card number or, if you want, by means of the principal credit cards, such as VISA, Carta Sì, American Express, Aura, Mastercard etc. Finally, thanks to PayPal you have the chance to stop the transaction in case you think that the product or the service is unfit to what expected. Alternatively, Marsili Store offers you the opportunity to pay safely through bank transfer or to pay cash on delivery (Only for shipping to Italy).

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3. Can I return a product purchased on your website?

Of course you can! Any purchased product can be easily and quickly returned. It is sufficient to send an e-mail to returns@marsilistore.com providing the purchase number of the item you want to return. The item must be sent to Marsili Store, Corso Matteotti - Pontedera - (PI) - Italy. The sender/customer is charged of the shipment costs and the sent-back item must be intact and not used. Once Marsili Store has received the item and checked its good conditions, they will manage to send to you the replacing item or to make a refund of the payed amount of money.

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4. How many days do I have to wait to receive my purchased item?

Marsili Store works with the most reliable courier services, in order to guarantee the item delivery to his customers within 24 – 48 hours. This scheduled time can vary on the basis of the day in which the order has been done (during the weekend all the courier services do not work) or the so called “awkward” places to reach, which could need also 24 hours more to be reached.

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